Student FAQs


Campus and Events

Q. When will Acadia open campus?

As we work through plans to have a COVID-19-ready campus, we will be opening campus in phases in keeping with recommendations from public health authorities. Updates will be posted here and shared with the public. Thank you for your patience.

Q. When will on campus courses start?

Fall classes are now set to begin on September 21.

Q. Is Acadia still open?

Acadia University is closed to the general public as of March 17, 2020, and almost all buildings are locked 24/7. In addition, the university's gardens are closed. The Woodland Trails opened in early May. Exceptions are in place for authorized contractors and service providers.  As of March 23, 2020, new restrictions are in place to protect the health of our students who remain in residence. Only students living in residence, Acadia employees, and authorized service providers or emergency services personnel are to be inside residences.

Acadia employees who can will work from home when possible and practical. We are still providing service, and practicing social distancing to do our part. Please use email to get assistance.

Q. Are any events still happening?

All events planned for on-campus are postponed until further notice.

Q. Can I go to the Athletics Complex?

The Acadia Athletics Complex remains closed for all users. The closure includes all facilities, services, and programming in the Complex. A phased re-opening will begin in July with privately-owned businesses in the complex resuming operations. Outdoor camps will return in July and August. We will work to reopen indoor facilities (such as the fitness centre) in conjunction with students returning to campus.

Q. Are Chapel services still on?

No, but you can connect with the University Chaplain via email or phone.

Q. Will there be Convocation?

While Convocation ceremonies scheduled for May 10th and 11th have been postponed due to the current state of emergency and Covid-19 pandemic restrictions, Acadia University would like to assure the Class of 2020 graduands that a convocation ceremony celebrating their accomplishments will be held at some time in the future. Parchments are being mailed to successful graduates in May. In addition to tentative planning for a formal Convocation ceremony in the fall of 2020 (if permitted by Public Health Authorities) or in May of 2021, Acadia University worked in partnership with the 2020 Grad Class Executive to acknowledge the Class of 2020 graduation throughout the spring. Please visit the Convocation website for more information.

Q. Will the Acadia Community Farm open?

The Acadia Community Farm will remain closed for the 2020 season. Acadia University is aware of the importance of the Acadia Farm to the campus and Wolfville communities and regrets that this closure is necessary. As a University operation, our first priority is the safe return of our students to campus this fall and many facilities on campus will remain closed until further notice.


Academics and Exams

Q. What is the plan for Fall 2020?

We are committed to providing a quality educational experience to our students and intend to have a hybrid of in-person, online, and remote delivery of courses.

Our Fall 2020 Academic approach is built on ensuring the health and safety of students and employees, while providing a range of flexible models for students who intend to join us on campus or cannot or choose not to attend in person.  How a course is facilitated could depend on the size of the class, the content topics and the level of classroom participation. Each course will be delivered in one of five formats. The course delivery of each course will be shared by Friday July 10th.

New course formats 

 

Details will be updated on this site as they are developed. Thank you for your patience as we rise to the challenges presented by this pandemic.

Q. When is the first day of classes for Fall 2020?

Acadia has decided to start classes on September 21. This will allow for some extra time after your arrival in Wolfville to participate in:

  • introduction and implementation of new academic support systems (technology, improved access, and resources designed to help you succeed);
  • orientation, education, and training of COVID-19 related health & safety measures and protocols; and,
  • 14-day self-isolation, if necessary.
Q. Will there be a reading break?

Yes, November 12 and 13.

Q. Is the Library still operational?

The Library itself is closed to visitors, but its services have gone online:

The loan period for all Acadia/Novanet checked out materials has been extended until September 30, 2020. Overdue notices will not be generated and fines will be waived for Acadia/Novanet materials.

During the current campus closure, books can be sent out to all faculty, staff, and students by mail and a postage paid return label will be included. It is also possible for library staff to scan and email book chapters and journal articles in accordance with Canadian copyright legislation. These services are free and are subject to staff availability and access to the building. Contact access-circ@acadiau.ca to place your request or visit the library policies for more information.

Q. I need to return my book rentals. How can I do that?

The Campus Bookstore is open weekdays from 10 a.m. to 2 p.m. to provide safe drop off of books for those students who are currently on campus. Social distancing precautions will be in place. You can also mail/courier your books back to Acadia's Bookstore. Include your name and the phone number and email address you provided when you rented the book to ensure you get a refund. We have extended the deadline until May 5, 2020. 

Mail to:

Acadia University Bookstore
44 Highland Avenue
Wolfville, NS, B4P 1Y7

Phone: 902-585-1201

The bookstore also continues to process online orders, and they are being shipped for free within Canada.


Financial Support

Q. I have been negatively impacted by the COVID-19 pandemic. Is there any financial help available?

Government Supports for Students

On April 22, 2020, Prime Minister Justin Trudeau announced comprehensive support of nearly $9 billion for post-secondary students and recent graduates. This plan will help provide the financial support needed this summer, help students continue studies in the fall, and help many get the experience they need to start their careers.

These measures include launching:

  • the proposed Canada Emergency Student Benefit, which would provide support to students and new graduates who are not eligible for the Canada Emergency Response Benefit. This benefit would provide $1,250 per month for eligible students or $1,750 per month for eligible students with dependents or disabilities. The benefit would be available from May to August 2020.
  • the new Canada Student Service Grant, which will help students and recent graduates gain valuable work experience and skills while they help their communities during the COVID 19 pandemic. For students who choose to do national service and serve their communities, the new Canada Student Service Grant will provide up to $5,000 for their education in the fall.

The Government of Canada will expand existing federal employment, skills development, and youth programming to create up to 116,000 jobs, placements, and other training opportunities to help students find employment and develop valuable skills this summer and over the coming months. In addition, to help students continue their studies in the fall, the government will:

  • double the Canada Student Grants for all eligible full-time students to up to $6,000 and up to $3,600 for part-time students in 2020-21. The Canada Student Grants for Students with Permanent Disabilities and Students with Dependents would also be doubled.
  • broaden eligibility for student financial assistance by removing the expected student’s and spouse’s contributions in 2020-21, in recognition that many students and families will struggle to save for school this year.
  • enhance the Canada Student Loans Program by raising the maximum weekly amount that can be provided to a student in 2020-21 from $210 to $350.
  • increase existing distinctions-based support for First Nations, Inuit, and Métis Nation students pursuing post-secondary education by providing an additional $75.2 million in 2020-21.
  • extend expiring federal graduate research scholarships and postdoctoral fellowships, and supplement existing federal research grants, to support students and post-doctoral fellows, by providing $291.6 million to the federal granting councils. In addition, the government intends to enhance work opportunities for graduate students and post-doctoral fellows through the National Research Council of Canada.

More information will be available on Canada's Economic Response Plan website.

Student Relief Fund

Many Acadia students are facing financial difficulties as a result of the COVID-19 pandemic. For some, challenges with rent, groceries, transportation, and lack of summer employment opportunities could threaten their ability to return to their studies in the Fall. Recently-announced government emergency funding initiatives will certainly be important sources of support, but Acadia is committed to helping ease the road back to campus with a Student Relief Fund to provide additional bursary support to returning students.

Acadia has established a Student Relief Fund and will accept applications for support up to June 15, 2020. Special COVID Student Relief Bursaries will be in variable amounts based on the number of applications received and the funds available for distribution. Bursary application forms will be sent to all students entering their second, third or fourth year of full-time study in their first undergraduate degree by the Scholarships and Financial Aid office.

To support Acadia students, please visit giving.acadiau.ca/COVID

Acadia Students' Union Emergency Loan

The Acadia Students’ Union Executive have approved emergency funds to be available for all currently enrolled Acadia students impacted by the COVID-19 crisis. The loan may be up to $500, repayable over 12 months, with no interest.  Apply to the ASU.

Q. I moved out of residence early because of the COVID-19 pandemic. Is Acadia offering refunds for residence and meal plans?

Under the Pandemic Residence and Meal Plan Credit Program, Acadia will credit the accounts of students who lived in residence and had 5-day or 7-day meal plans, and who had to leave early as a result of the directive, in the amount of up to $900. Please note that this is a flat amount to be credited to all eligible students who left residence between March 15th and March 31st, and that Acadia is not providing individually calculated credits.

Eligible students will be notified by email from Student Accounts. Please note the following:

  • No action is required by you - the credit, in the amount of up to $900, will be posted to your student account automatically in August 2020.
  • If you choose to defer your return until January 2021, the credit will remain on your account.
  • If you are a graduating student with no outstanding account balance and no registrations for September 2020, you will receive a cash refund in the amount of up to $900.  This will be sent to you automatically once the credit is applied to your student account. You do not need to apply. If you have an outstanding balance in your account, your refund will be applied against your outstanding balance and any net amount will be refunded to you.
  • If you decide not to return to your studies at Acadia in September 2020, you may apply for a cash refund in the amount of up to $900. Details about how to apply for this refund will be shared at a later date.
  • All credits and refunds will be processed automatically by Acadia’s Student Account office – again, no action is required of you to receive your credit.
Q. What does this mean for my student loans and other financial requirements?

The government is suspending payments of Nova Scotia and Canada student loans from March 30 to September 30, 2020. The suspension is automatic. The Nova Scotia Student Assistance office remains operational, applications are being assessed, inquiries responded to, and funds are being issued. They have moved to online services only (no phone calls). Use the ‘Ask Us’ feature in MyPATH for secure inquiries. If you don’t have a MyPATH account, you can send questions to stuasst@gov.ns.ca

The deadline to file your income tax and benefit return has been extended from April 30 to June 1, 2020. The deadline to pay any 2019 balance has been extended to August 31, 2020.

The Employment Social Development Canada (ESDC) website is a great resource for information related to the federal government benefits and services and new support programs.

Q. I have stopped working because of COVID-19. Is there any support for me?

The Canada Emergency Response Benefit provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19.

The new Canada Emergency Response Benefit is paid in blocks of four weeks in the amount of $2,000, which is equivalent to $500 per week. A maximum 16 weeks of benefits can be paid.

The benefit is available from March 15, 2020, to October 3, 2020. You can apply no later than December 2, 2020.


Residence, Dining, and Travel

Q. What is the plan for Fall 2020?

Acadia is working through how we can offer safe accommodation and meals as part of our on-campus experience.

  • A structured move-in process will be developed to ensure physical distancing practices and public safety.
  • Students outside of Atlantic Canada (NS, NB, PE, NL) will be required to self-isolate for 14 days. Support systems will be put into place to help facilitate self-isolation.
  • All eating establishments on campus will comply with provincial health & safety directives.
  • All rooms will accommodate only one student per room.
  • High-touch surfaces and objects will be cleaned and disinfected more frequently.
  • Lounge, study, and common areas will have reduced access and capacity based on provincial health & safety directives.

Further details will be shared here and directly with students as soon as we have them. Thank you for your patience.

Q. When should I arrive if I am going to live in residence?
  • Wednesday, September 2 – Saturday, September 5 - residences open for international students (All students must arrive in Nova Scotia by September 5 to accommodate self-isolation.)
  • Friday, September 4 – Saturday, September 5 – Residence open for all new Canadian students who need to self-isolate.
  • Saturday, September 5 – Friday, September 18 – is a 14-day self-isolation period in residence.
  • Saturday, September 19 – Sunday, September 20 – residences open for all new and returning students who do need not to self-isolate.
Q. I am an international student and I don’t know how to plan my travel to campus. Can you help??

Our International Student Advisor will work with you on your itinerary to ensure a safe and coordinated welcome to campus. Please email international@acadiau.ca. You can also review an updated list of all academic dates for the fall by visiting Acadia's Registrar’s Office.

Q. Is the Dining Hall still open?

Yes. Wheelock Dining Hall continues to operate with enhanced sanitary procedures and follows social-distancing protocols of two metres between individuals. Hours of operation are now for three periods daily: 8:30 a.m. - 10 a.m., 11:30 a.m. - 2 p.m., and 4:30 p.m. - 6 p.m.

Q. I am a student who lived in residence. What can you tell me about moving out and getting or storing my belongings?

It is important for us to know when you move home. Please contact residencelife@acadiau.ca to notify us. Students who have departed residence, and were not able to pack up belongings or arrange for storage can contact residencelife@acadiau.ca and we will arrange to secure your room and store belongings. Please do not return to campus at this time to pick up items from your room.

Q. Are travel restrictions in place?

Yes. Visit our Travel Update on the Operational Change Log page.

Q. My hometown is out-of-province and someone was supposed to pick me up. Can they get through the Nova Scotia border since it closed on March 23, 2020?

Those arriving from points outside of Nova Scotia to pick up out-of-province students will be permitted access through the Nova Scotia border. The travel must be direct to the post-secondary institution.

Those individuals must also self-isolate if they stay in Nova Scotia overnight as part of the direct travel to the institution. Those individuals are not permitted to access our residence buildings upon arrival. If you wish to have someone from outside of Nova Scotia enter to provide transportation for your departure, please contact Residence Life to make appropriate arrangements.

Q. I need help with transportation. Are there options for me?

Enterprise Rent-A-Car announced that in order to help university students get home, the business is waiving its young renter fee and reducing its minimum age to rent a vehicle from 21 to 18 years old. The change is effective now through the end of May at all participating locations across Canada. The contact information for the local Enterprise location in New Minas is 902-679-4919.

 

Q. What are the University’s intentions this coming fall?

Acadia intends to welcome students back to campus for a COVID-19-ready Fall 2020 term with a hybrid approach to teaching and learning. Fall classes are now set to begin on September 21. Flexible in-person and online course delivery will be designed for safety, access, and quality.

Acadia is working with the Nova Scotia government and the Chief Medical Officer to ensure that the campus can be reopened in a manner that offers a safe environment to its students, faculty, staff and community members. Further details will come in the coming months.

Q. Will you fulfill my Athletic Financial Award if I am returning to school?

Yes, Acadia University will ensure that your athletic financial award is maintained if you are registered for full-time studies at Acadia in 2020-21.

Q. Would my Athletic Financial Award still be available if I take a year off?

This is dependent on each program’s head coach. Please consult with your coach about the 2021-22 academic year.

Q. With U SPORTS and Atlantic University Sport cancelling fall competition, will we have fall training camps?

Acadia University is diligently working to offer an alternative sport model that would provide training, practices, and exhibition play. The alternate sport model will rely heavily on public health authority guidance.

Q. Do I still need to comply with all athletic department eligibility guidelines?

Yes, 18 credit hours in the previous academic year is required to be eligible for your second and subsequent years. Grade requirements for Athletic Financial Awards (80% entering & 65% in subsequent years) are still in effect.

Q. Do I need to still comply with Canadian Centre for Ethics in Sports (CCES) rules and regulations regarding training supplements?

Yes, if you are registered as an Acadia student and plan to participate in what is offered by Acadia both athletically and academically, you will be considered a U SPORTS student-athlete. You must adhere to all rules and regulations regarding CCES testing and prohibited practices.

Q. Is eligibility affected if there are no championships?

If there are no U SPORTS championships, eligibility will not be consumed. Exhibition games will not be included as a year consumed of eligibility.

Q. Will there be Academic-All-Canadian awards from the 2019-20 Season?

Yes, Acadia will be awarding Academic-All-Canadian recognition based on the parameters currently in place, (3.5 or higher sessional GPA achieved) for the 2019-20 and will review all individuals who have P grades on a case by case basis.

Q. When will Acadia open campus?

As we work through plans to have a COVID-19-ready campus, we will be opening campus in phases in keeping with recommendations from public health authorities. Updates will be posted here and shared with the public. Thank you for your patience.

Q. When will on campus classes start?

Fall classes are now set to begin on September 21.

Q. Acadia surveyed our faculty and staff in May. What were the results?

A survey sample of 533 faculty, staff, and administration employees responded to a variety of questions, which are being used to assist in our planning. Read the full survey results (PDF).

Q. I am an employee at Acadia, should I work from home?

Yes, Our campus is closed to the general public and most buildings are now locked 24/7. On March 18, 2020, Acadia released a new online guide for employees who will work from home while the University follows social distancing recommendations in response to COVID-19. Employees who can are expected to work from home as soon as possible and practical, once approved by their Dean or Executive Director. Some work functions will require employees to be onsite. Please review the guidelines (PDF) and for Technology Services support visit the HUB Knowledge Base section, Work from Home.

Q. I want to equip my home office to work from home. Can I be reimbursed?

At this time, all laptops, desktops, additional monitors and printers of any kind require Vice President approval and should be procured through Technology Services.   

All purchases of desks, standing desks, chairs and any other furniture to be used outside of the University campus continue to be ineligible purchases.

Supplies such as paper, printer cartridges, office supplies are eligible expenses and should follow normal expenditure procedures and approvals.

The exception to these would be research activities funded by external granting agencies, as these purchases must comply to the eligible expenditures detailed in the grant.

If there are any questions, please contact your Vice President or Financial Services (Mary MacVicar or Weston Gerrits).

Q. I work at Acadia and have just returned from a trip abroad. Are there any guidelines as to what I should do before I report to work?

Faculty and staff returning from the US and other international destinations on February 26 and later must self-quarantine. You must self-isolate for 14 days. You are required to report your status to your direct supervisor. If you are not ill, it is expected you will work from home, as appropriate, in consultation with your supervisor.

Q. Are travel restrictions in place?

Yes. Visit our Travel Update on the Operational Change Log page.

Q. The fiscal year ended on March 31. What about my invoices, travel claims, etc.?

Financial Services will process invoices, travel claims, and approvals received electronically, including copies of receipts. Please submit any travel claim, cheque request or invoice relating to the 2019-2020 fiscal year as soon as possible to accountspayable@acadiau.ca. However, for audit purposes, you will still need to submit the original receipts and claims at a later date.

Q. What has changed in Procurement Services?

1. Emailing Purchase Orders

Before the shift to working remotely, Procurement Services would send the initiator (the person who entered the requisition) two paper copies of the purchase order.  One copy was for the department’s file, and the other was the receiving copy.   The receiving copy, upon receipt of goods/services, was signed by the initiator, indicating the order was received in good order, and returned to Accounts Payable.  The returned receiving copy acted as approval for payment when matched with the invoice.

For the time being, one PDF copy of the purchase order will be emailed to the initiator.  Upon receipt of the goods/services, please email accountspayable@acadiau.ca indicating the date the order was actually received/completed (not the date you are emailing accounts payable), and if it was received in good order.  As well, include the PDF copy of the purchase order.  In the subject line of the email, enter the purchase order number and “received”.  See below for an example:

2. Courier Shipments and Requisitions

Courier shipments are currently being redirected to the Acadia Post Office, which remains open at this time.  This will likely continue until we return to regular operations, which means it impacts how you enter requisitions in Colleague.  Please enter the recipient’s name in the Shipping Name field, and then the address for the Acadia Post Office, as shown below:

Once the package is received, the Post Office will email you to notify you of its arrival.

3. Truck Delivery

Large orders, such as truck deliveries, cannot be received at the Post Office.  They should be addressed to Physical Plant (Stores).  Delivery will need to be coordinated between you, Procurement Services and Physical Plant, in advance of the delivery date.  Please enter Physical Plant Ship to Code in the requisition, as shown below:

The requisition should include the appropriate delivery instructions and contact information.  Please add the following information in the Printed Comments field of the requisition:

Delivery to Physical Plant (Stores) must be pre-arranged and confirmed by contacting:
Cindy Nicholls
Phone: 902-585-1541
cindy.nicholls@acadiau.ca

We thank you for your co-operation and are available to assist you with your orders.  Please email us at procurement@acadiau.ca.

Q. When will Acadia open campus?

As we work through plans to have a COVID-19-ready campus, we will be opening campus in phases in keeping with recommendations from public health authorities. Updates will be posted here and shared with the public. Thank you for your patience.

Q. Is Acadia still open?

Acadia University is closed to the general public as of March 17, 2020. Exceptions are in place for authorized employees, service providers and contractors. Students who remain on campus will continue to have access to services, though modified and limited. On March 18, 2020, Acadia advised all non-essential employees to work from home. Campus service will continue but via virtual methods. On March 23, 2020, new restrictions were put in place to protect the health of our students remaining in residence.

Q. Are any events still happening?

All events planned for on-campus are postponed until further notice.

Q. Can I go to the Athletics Complex?

The Acadia Athletics Complex remains closed for all users. The closure includes all facilities, services, and programming in the Complex. We are working on reopening plans and processes that will meet best practices and public health requirements. Our aim is to ensure our return to operations is as smooth as possible for our students and community members.

A phased re-opening will begin in July with privately-owned businesses in the complex resuming operations. Outdoor camps will return in July and August. We will work to reopen indoor facilities (such as the fitness centre) in conjunction with students returning to campus.

If you have a facility membership that was suspended as of March 16th, we will offer an extension to your facility membership for the time missed during the closure once our Box Office reopens.

Q. Are Chapel services still on?

Manning Memorial Chapel is closed, however, the Chaplain is offering support via email and phone 902-599-2436.

Q. Will the Acadia Community Farm open?

The Acadia Community Farm will remain closed for the 2020 season. Acadia University is aware of the importance of the Acadia Farm to the campus and Wolfville communities and regrets that this closure is necessary. As a University operation, our first priority is the safe return of our students to campus this fall and many facilities on campus will remain closed until further notice.

Acadia has established a resource page for future students who have questions about the admissions process due to coronavirus (COVID-19).

For assistance please contact:

Future students: acadia4u@acadiau.ca
Undergraduate students: admissions@acadiau.ca
Graduate students: gradadmissions@acadiau.ca
Open Acadia (online courses): openacadia@acadiau.ca
Acadia Divinity College applicants: adcadmissions@acadiau.ca


Q. My school is closed. What if I can’t complete the required courses I need?

We will continue to work with schools, boards, counsellors, and all other partners to ensure that we receive the necessary information to support and process applications.

Q. I’ve received an offer of admission. With all the changes to exams and course delivery, how do I maintain my offer of admission?

As long you maintain the admission requirements, your offer will still be valid. We still require your final transcript with the marking scheme put in place by your province/country.

Q. I need to submit a transcript for my application, but my school is closed. What can I do?

Acadia is accepting unofficial transcripts in order to evaluate applications. If you are unable to provide final grades due to exam cancellations, we will accept predicted results or the grades presented at the time of your admission offer as “final” for admission purposes.

Q. I have an Offer of Admission deadline that is due to expire, can I extend?

We certainly understand that this is a time of uncertainty. Offer of Admission deadlines will be assessed and extended on a case by case assessment. Please contact acadia4u@acadiau.ca.

Q. I was unable to obtain a transcript by the scholarship deadline. Is it too late to be considered for one?

We have extended the deadline for grade-based scholarship review as we understand the challenge of obtaining transcripts.

Q. I’m interested in speaking to a professor/advisor in my chosen program/faculty. Can I do that now that the campus is closed?

While Acadia’s physical campus is currently closed, our faculty and staff have moved to virtual platforms to continue serving our future students. Please contact your enrolment advisor or acadia4u@acadiau.ca to discuss your options.

Q. When will I be able to tour the campus?

Campus tours are currently unavailable until further notice. We encourage you to explore our beautiful campus through our virtual tour.

For International Students

Q. How do I send my official English test score results? Are these to be sent to Acadia directly?

You must arrange for official results to be forwarded directly to the admissions office at Acadia electronically by the applicable agency/testing centre as soon as possible. Once we have received and processed your test results, your Application Portal will be updated accordingly. Acadia is currently accepting most common language tests (including Duolingo).

Q.  I’m worried about obtaining my study permit. Do I need to apply for a deferral?

At this time we encourage you to continue with your Study Permit/visa application. Currently, there are no plans for any delay in starting the school year as normal in September. We will continue to monitor the situation and will work with applicants regarding visa issues as necessary. To view more information regarding your study permit please refer to the IRCC Website here.

Q. My final exams were cancelled. How does that affect my application?

We understand that many final exams have already been cancelled (including IB, AP, Cambridge, etc.) We will continue to work with you, your schools, boards, counsellors, and all other partners to ensure that we receive the necessary information to support and process applications.

Still have questions after reviewing the above?  Please contact your Enrolment Advisor or acadia4u@acadiau.ca.  We’re here to support!