Student FAQs


Campus and Events

Q. Is Acadia still open?

Acadia University is closed to the general public as of March 17, 2020, and almost all buildings are locked 24/7. In addition, the university’s gardens and trails are closed. Exceptions are in place for authorized contractors and service providers.  As of March 23, 2020, new restrictions are in place to protect the health of our students who remain in residence. Only students living in residence, Acadia employees, and authorized service providers or emergency services personnel are to be inside residences.

Acadia employees who can will work from home when possible and practical. We are still providing service, and practicing social distancing to do our part. Please use email to get assistance.

Q. Are any events still happening?

All events planned for on-campus are postponed until further notice.

Q. Can I go to the Athletics Complex?

The Acadia Athletics Complex is closed for all users. The closure includes all facilities, services, and programming in the Complex.

Q. Are Chapel services still on?

No, but you can connect with the University Chaplain via email or phone.

Q. Will there be Convocation?

Spring Convocation is postponed, which was an incredibly difficult decision for us to make as Convocation is an important event marking a milestone achievement. We know this news will be unwelcome by members of the Class of 2020 and their families. We are following the recommendations of public health authorities regarding social distancing to protect the wellbeing of our graduates, attendees, and employees. Our decision, made in consultation with the Grad Class executive, alleviates uncertainty for the near term. Our Senate will approve graduates this spring, provide transcripts, and mail diplomas and certificates. The graduation date will be listed as May 2020, but we hope we can celebrate with our grads at another time or in another way. We will work through that planning together. Graduating students will receive additional information directly from the Registrar's Office in a follow-up email.


Academics and Exams

Q. Are classes suspended?

Yes. All classes and labs were suspended from March 16 – 20. All in-person classes were cancelled from March 23 – April 3.

Q. Will I still write my exams?

The examination period will continue; however, there will not be any in-person examinations. Evaluation may take the form of:

  • take-home exams (to be due the at the end of the exam previously scheduled by the Registrar's Office);
  • additional assignments instead of a final examination;
  • evaluating based on work completed to date;
  • a Pass (P) grade.
Q. I might need to withdraw from a course. Is there a new deadline?

Given the extraordinary circumstances presented by COVID-19, the voluntary course withdrawal deadline for students was extended until April 3, 2020. Please be aware that changes in course registration status may have consequences for student loans, scholarships, etc., and that these need to be taken into account when considering a withdrawal request. Requests should be emailed to the Registrar's Office at registrar@acadiau.ca

Q. I am a current student and concerned that my grades do not reflect my true ability, are there options for me?

Yes. You can consider a Pass (P) grade, which is an acceptable grade under Acadia’s academic regulations. Please check with your professor to pursue it. Acadia has also extended the withdraw without academic penalty date to April 3 (last day of classes). Before you make any final decisions, please consult with Student Accounts and the Awards Office to ensure there are no unintended consequences in taking this option.

Q. Is the Library still operational?

The Library itself is closed to visitors, but its services have gone online:

The loan period for all Acadia/Novanet checked out materials has been extended until May 30, 2020. Overdue notices will not be generated, and fines will be waived for Acadia/Novanet materials.

Q. I need to return my book rentals. How can I do that?

The Campus Bookstore is open weekdays from 10 a.m. to 2 p.m. to provide safe drop off of books for those students who are currently on campus. Social distancing precautions will be in place. You can also mail/courier your books back to Acadia's Bookstore. Include your name and the phone number and email address you provided when you rented the book to ensure you get a refund. We have extended the deadline until May 5, 2020. 

Mail to:

Acadia University Bookstore
44 Highland Avenue
Wolfville, NS, B4P 1Y7

Phone: 902-585-1201

The bookstore also continues to process online orders, and they are being shipped for free within Canada.


Financial Matters

Q. I have been negatively impacted by the COVID-19 pandemic. Is there any financial help available?

The Acadia Students’ Union Executive have approved emergency funds to be available for all currently enrolled Acadia students impacted by the COVID-19 crisis. The funds will be granted through an application format with weighting based on the level of need demonstrated. All students who apply must be continuing their present courses with Acadia. The grant will be paid through the ASU emergency loan trust. The intent is for these funds to be delivered to those students without income, or means for transporting safely. The amount may be up to $500.  Please complete this form.

Q. I moved out of residence early because of the COVID-19 pandemic. Is Acadia offering refunds for tuition, residence and meal plans?

Because teaching continues, residences are operating, and dining services are ongoing for students who have no alternative living arrangements, Acadia is not offering refunds for tuition, residence and meal plans at this time. While some other universities decided to provide a refund, not all universities have. The necessary response to the pandemic is not a situation for which we could plan. For a rural residential university like Acadia, with a high proportion of students in residence, the decision to provide refunds is significant and not a decision that we take lightly. The University’s Senior Administration is aware of the questions posed regarding refunds or credits and is exploring all of the options and impacts of associated decisions.

Q. What does this mean for my student loans and other financial requirements?

The government is suspending payments of Nova Scotia and Canada student loans from March 30 to September 30, 2020. The suspension is automatic. The Nova Scotia Student Assistance office remains operational, applications are being assessed, inquiries responded to, and funds are being issued. They have moved to online services only (no phone calls). Use the ‘Ask Us’ feature in MyPATH for secure inquiries. If you don’t have a MyPATH account, you can send questions to stuasst@gov.ns.ca

The deadline to file your income tax and benefit return has been extended from April 30 to June 1, 2020. The deadline to pay any 2019 balance has been extended to August 31, 2020.

The Employment Social Development Canada (ESDC) website is a great resource for information related to the federal government benefits and services and new support programs.

Q. I have stopped working because of COVID-19. Is there any support for me?

The Canada Emergency Response Benefit provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19.

The new Canada Emergency Response Benefit is paid in blocks of four weeks in the amount of $2,000, which is equivalent to $500 per week. A maximum 16 weeks of benefits can be paid.

The benefit is available from March 15, 2020, to October 3, 2020. You can apply no later than December 2, 2020.


Residence, Dining, and Travel

Q. Is the Dining Hall still open?

Yes. Wheelock Dining Hall continues to operate with enhanced sanitary procedures and follows social-distancing protocols of two metres between individuals. Hours of operation are now for three periods daily: 8:30 a.m. - 10 a.m., 11:30 a.m. - 2 p.m., and 4:30 p.m. - 6 p.m.

Q. I am a student who lived in residence. What can you tell me about moving out and getting or storing my belongings?

It is important for us to know when you move home. Please contact residencelife@acadiau.ca to notify us. Students who have departed residence, and were not able to pack up belongings or arrange for storage can contact residencelife@acadiau.ca and we will arrange to secure your room and store belongings. Please do not return to campus at this time to pick up items from your room.

Q. Are travel restrictions in place?

Yes. Visit our Travel Update on the Operational Change Log page.

Q. My hometown is out-of-province and someone was supposed to pick me up. Can they get through the Nova Scotia border since it closed on March 23, 2020?

Those arriving from points outside of Nova Scotia to pick up out-of-province students will be permitted access through the Nova Scotia border. The travel must be direct to the post-secondary institution.

Those individuals must also self-isolate if they stay in Nova Scotia overnight as part of the direct travel to the institution. Those individuals are not permitted to access our residence buildings upon arrival. If you wish to have someone from outside of Nova Scotia enter to provide transportation for your departure, please contact Residence Life to make appropriate arrangements.

Q. I need help with transportation. Are there options for me?

Enterprise Rent-A-Car announced that in order to help university students get home, the business is waiving its young renter fee and reducing its minimum age to rent a vehicle from 21 to 18 years old. The change is effective now through the end of May at all participating locations across Canada. The contact information for the local Enterprise location in New Minas is 902-679-4919.

 

Q. I am an employee at Acadia, should I work from home?

Yes, Our campus is closed to the general public and most buildings are now locked 24/7. On March 18, 2020, Acadia released a new online guide for employees who will work from home while the University follows social distancing recommendations in response to COVID-19. Employees who can are expected to work from home as soon as possible and practical, once approved by their Dean or Executive Director. Some work functions will require employees to be onsite. Please review the guidelines (PDF) and for Technology Services support visit the HUB Knowledge Base section, Work from Home.

Q. I work at Acadia and have just returned from a trip abroad. Are there any guidelines as to what I should do before I report to work?

Faculty and staff returning from the US and other international destinations on February 26 and later must self-quarantine. You must self-isolate for 14 days. You are required to report your status to your direct supervisor. If you are not ill, it is expected you will work from home, as appropriate, in consultation with your supervisor.

Q. Are travel restrictions in place?

Yes. Visit our Travel Update on the Operational Change Log page.

Q. The fiscal year ended on March 31. What about my invoices, travel claims, etc.?

Financial Services will process invoices, travel claims, and approvals received electronically, including copies of receipts. Please submit any travel claim, cheque request or invoice relating to the 2019-2020 fiscal year as soon as possible to accountspayable@acadiau.ca. However, for audit purposes, you will still need to submit the original receipts and claims at a later date.

Q. What has changed in Procurement Services?

1. Emailing Purchase Orders

Before the shift to working remotely, Procurement Services would send the initiator (the person who entered the requisition) two paper copies of the purchase order.  One copy was for the department’s file, and the other was the receiving copy.   The receiving copy, upon receipt of goods/services, was signed by the initiator, indicating the order was received in good order, and returned to Accounts Payable.  The returned receiving copy acted as approval for payment when matched with the invoice.

For the time being, one PDF copy of the purchase order will be emailed to the initiator.  Upon receipt of the goods/services, please email accountspayable@acadiau.ca indicating the date the order was actually received/completed (not the date you are emailing accounts payable), and if it was received in good order.  As well, include the PDF copy of the purchase order.  In the subject line of the email, enter the purchase order number and “received”.  See below for an example:

2. Courier Shipments and Requisitions

Courier shipments are currently being redirected to the Acadia Post Office, which remains open at this time.  This will likely continue until we return to regular operations, which means it impacts how you enter requisitions in Colleague.  Please enter the recipient’s name in the Shipping Name field, and then the address for the Acadia Post Office, as shown below:

Once the package is received, the Post Office will email you to notify you of its arrival.

3. Truck Delivery

Large orders, such as truck deliveries, cannot be received at the Post Office.  They should be addressed to Physical Plant (Stores).  Delivery will need to be coordinated between you, Procurement Services and Physical Plant, in advance of the delivery date.  Please enter Physical Plant Ship to Code in the requisition, as shown below:

The requisition should include the appropriate delivery instructions and contact information.  Please add the following information in the Printed Comments field of the requisition:

Delivery to Physical Plant (Stores) must be pre-arranged and confirmed by contacting:
Cindy Nicholls
Phone: 902-585-1541
cindy.nicholls@acadiau.ca

We thank you for your co-operation and are available to assist you with your orders.  Please email us at procurement@acadiau.ca.

Q. Is Acadia still open?

Acadia University is closed to the general public as of March 17, 2020. Exceptions are in place for authorized employees, service providers and contractors. Students who remain on campus will continue to have access to services, though modified and limited. On March 18, 2020, Acadia advised all non-essential employees to work from home. Campus service will continue but via virtual methods. On March 23, 2020, new restrictions were put in place to protect the health of our students remaining in residence.

Q. Are any events still happening?

All events planned for on-campus are postponed until further notice.

Q. Can I go to the Athletics Complex?

The Acadia Athletics Complex is closed for all users. The closure includes all facilities, services, and programming in the Complex.

Q. Are Chapel services still on?

Manning Memorial Chapel is closed, however, the Chaplain is offering support via email and phone 902-599-2436.

Acadia has established a resource page for future students who have questions about the admissions process due to coronavirus (COVID-19).

For assistance please contact:

Future students: acadia4u@acadiau.ca
Undergraduate students: admissions@acadiau.ca
Graduate students: gradadmissions@acadiau.ca
Open Acadia (online courses): openacadia@acadiau.ca
Acadia Divinity College applicants: adcadmissions@acadiau.ca


Q. My school is closed. What if I can’t complete the required courses I need?

We will continue to work with schools, boards, counsellors, and all other partners to ensure that we receive the necessary information to support and process applications.

Q. I’ve received an offer of admission. With all the changes to exams and course delivery, how do I maintain my offer of admission?

As long you maintain the admission requirements, your offer will still be valid. We still require your final transcript with the marking scheme put in place by your province/country.

Q. I need to submit a transcript for my application, but my school is closed. What can I do?

Acadia is accepting unofficial transcripts in order to evaluate applications. If you are unable to provide final grades due to exam cancellations, we will accept predicted results or the grades presented at the time of your admission offer as “final” for admission purposes.

Q. I have an Offer of Admission deadline that is due to expire, can I extend?

We certainly understand that this is a time of uncertainty. Offer of Admission deadlines will be assessed and extended on a case by case assessment. Please contact acadia4u@acadiau.ca.

Q. I was unable to obtain a transcript by the scholarship deadline. Is it too late to be considered for one?

We have extended the deadline for grade-based scholarship review as we understand the challenge of obtaining transcripts.

Q. I’m interested in speaking to a professor/advisor in my chosen program/faculty. Can I do that now that the campus is closed?

While Acadia’s physical campus is currently closed, our faculty and staff have moved to virtual platforms to continue serving our future students. Please contact your enrolment advisor or acadia4u@acadiau.ca to discuss your options.

Q. When will I be able to tour the campus?

Campus tours are currently unavailable until further notice. We encourage you to explore our beautiful campus through our virtual tour.

For International Students

Q. How do I send my official English test score results? Are these to be sent to Acadia directly?

You must arrange for official results to be forwarded directly to the admissions office at Acadia electronically by the applicable agency/testing centre as soon as possible. Once we have received and processed your test results, your Application Portal will be updated accordingly. Acadia is currently accepting most common language tests (including Duolingo).

Q.  I’m worried about obtaining my study permit. Do I need to apply for a deferral?

At this time we encourage you to continue with your Study Permit/visa application. Currently, there are no plans for any delay in starting the school year as normal in September. We will continue to monitor the situation and will work with applicants regarding visa issues as necessary. To view more information regarding your study permit please refer to the IRCC Website here.

Q. My final exams were cancelled. How does that affect my application?

We understand that many final exams have already been cancelled (including IB, AP, Cambridge, etc.) We will continue to work with you, your schools, boards, counsellors, and all other partners to ensure that we receive the necessary information to support and process applications.

Still have questions after reviewing the above?  Please contact your Enrolment Advisor or acadia4u@acadiau.ca.  We’re here to support!